RETURNS POLICY

Online Orders & Shipping

After choosing to place an order with Manuka Biotic, the following process occurs:

You shall receive an initial confirmation email that your order has been received and is being packed.
Goods shall be packaged to prevent product damage during transport.
Delivery pricing is displayed at time of purchase. For more information contact support@manukabiotic.co.nz

If we are unable to provide delivery to your address a full refund of your order will be provided. Orders are processed and dispatched within 48 hours (weekdays) of being received except during sale and promotional periods, on public holidays or during festive seasons. Orders will arrive between approximately 2-5 business for New Zealand customers and 2-7 days for Australian customers from dispatch except during periods above outlined. Please note that Manuka Biotic cannot make guarantees on behalf of our 3rd party couriers where delivery times and tracking information are concerned.

If you have a problem with your parcels arrival after dispatch please email us at support@manukabiotic.co.nz


Pricing

All pricing is displayed in local currency and is inclusive of any taxes. In the interest of fairness to consumers and retailers our products are set at recommended retail pricing. From time to time, to support our online customers and offer them the same opportunities received by in-store customers, we offer promotions and discounts. Prices and products are subject to change at any time without notice.

Returns Policy

  1. If you are not satisfied with a Manuka Biotic product you have purchased online, we are happy to refund you the purchase price or exchange it for another product.
  2. Simply contact us via email explaining your reason for wanting to return or exchange the product.
  3. The product should be mainly unused and you will need to provide proof of purchase.
  4. You will need to return the item to us, we advise to track the item to ensure we receive it. Our returns policy is valid for 60 days after date of purchase.
  5. Manuka Biotic reserves the right to refund or exchange a product depending on the volume of product remaining and the reason for returning.


Manuka Biotic Limited
168 Moewai Rd, Whitianga 3591, New Zealand
Manuka Biotic Australia Pty Ltd
Level 10, 60 Carrington St
Sydney NSW 2000, Australia

Privacy Policy

All information provided to Manuka Biotic is kept confidential and used simply for the processing of orders. No emails or personal information is provided to any third party.

We never store or even see your credit card details as payments are processed using the Paypal Payment gateway.