Online Orders & Shipping

After choosing to place an order with Manuka Biotic, the following process occurs:

You shall receive an initial confirmation email that your order has been received and is being packed.
Goods shall be packaged to prevent product damage during transport.
Delivery pricing is displayed at time of purchase.  For more information contact

If we are unable to provide delivery to your address a full refund of your order will be provided. Orders are processed and dispatched within 48 hours (weekdays) of being received except during sale and promotional periods, on public holidays or during festive seasons. Orders will arrive between approximately 2-5 business for New Zealand customers and 2-7 days for Australian customers from dispatch except during periods above outlined. Please note that Manuka Biotic cannot make guarantees on behalf of our 3rd party couriers where delivery times and tracking information are concerned.

If you have a problem with your parcels arrival after dispatch please email us at


All pricing is displayed in local currency and is inclusive of any taxes. In the interest of fairness to consumers and retailers our products are set at recommended retail pricing.  From time to time, to support our online customers and offer them the same opportunities received by in-store customers, we offer promotions and discounts. Prices and products are subject to change at any time without notice.

Returns Policy

  1. If you are not satisfied with a Manuka Biotic product you have purchased online, we are happy to refund you the purchase price or exchange it for another product.
  2. Simply contact us via email explaining your reason for wanting to return or exchange the product.
  3. The product should be mainly unused and you will need to provide proof of purchase.
  4. You will need to return the item to us, we advise to track the item to ensure we receive it. Our returns policy is valid for 60 days after date of purchase.
  5. Manuka Biotic reserves the right to refund or exchange a product depending on the volume of product remaining and the reason for returning.

Return Address Australia

Manuka Biotic
c/o Coromandel Mountains Company
Suite 24, Level 6, 58 Pitt Street
Sydney NSW 2000

Return Address New Zealand

Manuka Biotic
c/o Coromandel Mountains Company
168 Moewai Rd
Whitianga 3542 NEW ZEALAND

Privacy Policy

All information provided to Manuka Biotic is kept confidential and used simply for the processing of orders. No emails or personal information is provided to any third party.

We never store or even see your credit card details as payments are processed using the Paypal Payment gateway.

Terms & Conditions

This Terms and Conditions document governs the use of Manuka Biotic’s  Online Service (the Service) including shopping and participation in promotions run by Manuka Biotic.

Please read our terms and conditions carefully, as making a purchase or becoming a member signifies acceptance of these terms.

  1. Products displayed on the site shopping areas can be purchased using a secure online Visa and MasterCard transaction facility or alternatively via PayPal. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfillment.
  2. For your own security and peace of mind, we cannot take orders via phone.
  3. By submitting an order, you agree to be bound by these terms and conditions.
  4. Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.
  5. The customer is responsible for the importation of products into their country and must obey the regulations concerning the customer requirements.
  6. Amendments to orders can be made by contacting Manuka Biotic via email. If an order has already been dispatched we will not be able to exchange the product.
  7. Order must be paid for in full prior to delivery.
  8. Orders can only be placed with Manuka Biotic by persons with capacity to contract who are over the age of 18.

Website Terms of Use

Terms of Use

Website Terms of Use –

This Website (‘Website’) is owned and operated by Manuka Biotic Limited

The material on the Website is copyright ©

[2016] [Manuka Biotic] and/or other copyright owners.

The Manuka Biotic brand and company is wholly New Zealand owned. The pages on this website contain information about products and services available in New Zealand and other countries. Consumers are advised to check the individual product or service to determine its availability where you reside. Any prizes, gifts, giveaways and services are offered to consumers in Australia and New Zealand only unless otherwise stated.

All comments and statements made on this website and corresponding social media sites are based on Manuka Biotic’s personal view only and are not intended as medical or legal advise in anyway. Please always consult your medical practitioner directly on any concerns that you have. Always consult your medical practitioner in regards to any allergies or illnesses. Always consult your medical practitioner before using any products sold or recommended if you are pregnant or have any allergies.

The website is available for you to access, conditional on your acceptance without limitation or alteration of the terms and conditions set out below. You must not use this Website if you do not agree to be bound by these Website Terms.

Except as otherwise expressly stated on this Website and to the full extent permitted by law, this Site and all information contained within it regarding or relating to the Owner and its related entities, products and services is provided ‘as is’ and on an ‘as available’ basis without any representation or endorsement made and without warranty of any kind, whether expressed or implied.

Use of material on the website

1. Except for the limited use set out these Website Terms, you may not use the Website, or the material contained on it, for any purpose, including, but not limited to:

(i) the reproduction of the material in any material form;

(ii) the distribution of the material in any material form;

(iii) re-transmission of the material by any medium to any other website;

(iv) ‘framing’ the material on the Website with other material on any other website.

2. You must not modify or copy:

(i) the layout of the Website; and

(ii) any computer software and code contained in the Website.

3. The Owner reserves all intellectual property rights, including, but not limited to, copyright in material and/or services provided by it, vested in it or otherwise. To the full extent permitted by law, the material provided on the Website is provided for personal use only and may not be:

(i) re-sold and/or re-distributed in any material form;

(ii) stored in any storage media; and/or

(iii) re-transmitted in any media;

without the prior written consent of the Owner.

Contacting Manuka Biotic



+612 8008 0101

Postal Address

Manuka Biotic
c/o Coromandel Mountains Company
168 Moewai Rd
Whitianga 3542 NEW ZEALAND